These terms apply to your use of this website and to cleaning services provided by Monique's Cleaning Services LLC ("we", "our", or "us"). They work together with our Cleaning Service Policies.
Preliminary estimates and final confirmation
Prices shown on this website and in our online quote forms are preliminary estimates based on the information you supply. Submitting a quote request is not a confirmed appointment. We review your information and confirm availability and final pricing in writing before service is scheduled.
Payment obligations
Payment is due upon receipt unless another arrangement has been confirmed in writing. Approved additional work may be added to the final invoice. Payment instructions are provided through our approved invoicing or payment system.
Scheduling and property access
You are responsible for providing safe and timely access to the property at the scheduled time, including any codes, keys, gate access, or building procedures. If we cannot enter using the approved access instructions, the visit may need to be rescheduled and a lockout fee may apply, disclosed in advance.
Cancellations and rescheduling
Please give at least 24 hours' notice to cancel or reschedule. A late-cancellation or lockout fee may apply when proper notice is not provided; any such fee is disclosed before your appointment is confirmed.
Approved service scope and additional work
Each visit covers the cleaning scope approved in your quote. Heavy buildup, excessive dishes, laundry, organization, interior appliances, detailed blinds, heavy clutter, wall washing, and similar work fall outside routine scope and may require an updated quote. We will not add charges without communicating with you first.
Safety limitations
For safety reasons, regular cleaning excludes biohazards, active pest infestations, mold or hoarding remediation, hazardous or unknown substances, waste beyond ordinary household cleaning, moving excessively heavy furniture, exterior or unsafe-height work, and work requiring specialty licensing or restoration services. If an unsafe or undisclosed condition is found, service may be paused and you will be contacted.
Pets
Please disclose pets and secure them when necessary, along with any entry, behavioral, or safety concerns. We are not responsible for an unsecured pet leaving the property.
Fragile belongings
Please identify fragile, damaged, loose, irreplaceable, or high-value items before service so our team can take appropriate care or leave them untouched.
Damage reporting
Report any concern involving possible damage within 24 hours, with photographs when available, so we can review it promptly. Nothing in these terms removes our responsibility for our own negligence.
Satisfaction concerns
If you believe an approved area was missed, contact us within 24 hours with details or photos. We ask for a reasonable opportunity to review and correct the concern. We do not promise automatic refunds or guaranteed removal of stains or existing damage.
Recurring-service pricing changes
Recurring pricing assumes the approved frequency and a normal maintenance condition. Long gaps between visits, skipped visits, added rooms, condition changes, or additional requested work may require updated pricing, communicated to you in advance.
Governing business name and contact
Services are provided by Monique's Cleaning Services LLC, serving Orlando & Central Florida. For questions about these terms, email mpcleans407@gmail.com or call 407-300-0160.